Question 1

What is PayrollEasy?

Accepted Answer

PayrollEasy is a modern, all-in-one Philippine payroll software and HR platform tailored specifically for Filipino SMEs. Our mission is to simplify workforce management, ensure strict DOLE compliance, and empower your business with smart, automated tools.

Question 2

Who owns and operates PayrollEasy?

Accepted Answer

PayrollEasy is wholly owned, developed, and operated by NHOENIX. It is not associated with Startercode or Hurey.

Question 3

What are the different portals available in the PayrollEasy ecosystem?

Accepted Answer

The platform features a Management Dashboard (Admin Portal) for company owners to manage Philippine payroll compliance, and an Employee Mobile App for AI-powered touchless check-ins, payslips, and leave requests.

Question 4

What does the AI HR Manager do?

Accepted Answer

The AI HR Manager is your personal, intelligent HR Assistant that provides instant answers on BIR, SSS, PhilHealth, and Pag-IBIG computations, summarizes attendance records, and drafts DOLE-compliant memos.

Question 5

How does the Universal AI Attendance Import work?

Accepted Answer

The AI-driven attendance pipeline allows you to upload biometric or manual CSV timesheets, automatically detecting names and standardizing times to Philippines Time (PHT) without duplicate records.

Question 6

How does Smart Payment Verification work?

Accepted Answer

Smart Payment Verification allows you to upload GCash or Bank Transfer receipts, which our AI instantly verifies to seamlessly upgrade your subscription.

Question 7

What is the NC Credit Economy?

Accepted Answer

NC Credits power the advanced AI operations in PayrollEasy, such as Bulk AI Attendance Import. Companies receive a monthly allowance of credits for scalable AI access.

Question 8

Is my company's data secure and private?

Accepted Answer

Yes. We utilize enterprise-grade cloud infrastructure with strict data isolation rules. Your information is private, separated from other companies, and all uploads undergo automated security and virus scanning.

Question 9

How do I contact technical support if I encounter an issue?

Accepted Answer

You can ask the AI HR Manager in your dashboard for instant guidance, or create a direct human support ticket from the Tech Support page in your admin dashboard.

Question 10

How much does payroll software cost in the Philippines?

Accepted Answer

In the Philippines, payroll software costs vary, but PayrollEasy offers a Free Tier at ₱0/month. Paid plans start at ₱1,399/month for Growth, up to ₱2,999/month for Business, which covers automated computations without hidden fees.

Question 11

How is SSS contribution computed in 2026?

Accepted Answer

As of the latest updates leading into 2026, the SSS contribution rate is 15%, with employers typically shouldering 10% and employees 5%. PayrollEasy automatically updates and computes this rate every payroll cycle.

Question 12

Does PayrollEasy generate BIR forms?

Accepted Answer

Yes. PayrollEasy automatically generates DOLE and BIR compliant forms, including BIR Form 2316, Alphalist, and 1601-C, ensuring your business is always tax-compliant and audit-ready.

Question 13

How does PayrollEasy compute 13th month pay?

Accepted Answer

PayrollEasy automatically computes 13th month pay based on the total basic salary earned by the employee during the year divided by 12, as mandated by Philippine labor laws.

Question 14

Is PayrollEasy DOLE compliant?

Accepted Answer

Absolutely. PayrollEasy is built specifically for the Philippine market to be 100% DOLE compliant, accurately computing holiday pay, night differentials, overtime, and mandatory deductions based on current regulations.

Question 15

What is the best payroll software for small business in the Philippines?

Accepted Answer

PayrollEasy is consistently rated as one of the best payroll software solutions for small businesses in the Philippines due to its ₱0 Free Tier, intuitive AI HR Manager, and automated DOLE/BIR compliance.

Question 16

Can PayrollEasy compute night shift differentials automatically?

Accepted Answer

Yes. PayrollEasy automatically calculates the 10% Night Shift Differential (NSD) for work rendered between 10:00 PM and 6:00 AM.

Question 17

How do I set up payroll software for a new company in the Philippines?

Accepted Answer

Setting up PayrollEasy takes less than 5 minutes. Create an account, input employee details, and the platform handles attendance tracking and tax computations.

Question 18

Does PayrollEasy integrate with biometric attendance scanners?

Accepted Answer

Yes. You can export the CSV from any biometric scanner and upload it directly. The AI automatically maps and normalizes the attendance data.

Question 19

How do employees get their payslips online in the Philippines?

Accepted Answer

Employees securely log into the PayrollEasy mobile app to view, download, and print their DOLE-compliant PDF payslips instantly.

System FAQ